Privacy Policy

Effective Date: [14 /09/2023]

1. Introduction

Welcome to Lemons Safaris, a premier tour and travel company located in Kenya. Your privacy is of utmost importance to us. This Privacy Policy outlines the types of personal information we may collect when you use our services, how we use this information, and the steps we take to safeguard it.

2. Information We Collect Personal Information: This includes your name, email address, phone number, passport details, and any other data you provide when booking a tour, subscribing to our newsletter, or communicating with us.
   Travel Details: Information regarding your travel itinerary, accommodation preferences, dietary restrictions, etc.
   Payment Information: Credit card details, billing address, and other payment-related information.
   Usage Data: Technical data such as IP address, browser type, device information, and other standard web log data.
3. How We Use Your Information Booking and Managing Tours: We use your information to process and manage your booking.
   Customer Support: Assisting with queries, complaints, and other customer service-related activities.
   Marketing: Sending promotional content, if you’ve opted in.
   Improving Services: To analyze and improve our offerings based on user feedback and usage data.
4. Sharing Your Information

We only share your information with third parties when:

Collaborating with partner hotels, airlines, and other service providers critical to fulfilling your travel itinerary.
Complying with legal obligations.
Investigating fraud or other security concerns.

5. Protection of Your Data

We use industry-standard security measures to ensure your personal data is safe. While we strive for maximum security, no online transaction is 100% secure. Thus, any data shared is at your own risk.

6. Your Rights

You have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct any inaccurate or incomplete data.
Deletion: Request the deletion of your personal data.
Objection: Oppose certain types of processing of your information.

7. Cookies and Other Tracking Mechanisms

We may use cookies and other tracking mechanisms to improve user experience and analyze website traffic. You can choose to disable cookies through your browser settings.

8. Changes to This Privacy Policy

Lemons Safaris reserves the right to amend this policy from time to time. We will notify you of any significant changes and always have the most recent policy published on our website.

9. Contact Us

For questions regarding this Privacy Policy or to exercise any of your rights mentioned herein, please contact:

Lemons Safaris, [BURUBURU PHASE IV, P.O.BOX 8420-00200 NAIROBI, KENYA.]
Email: [info@4lemonstravelsafaris.com]
Phone: [+254 797 632 674]

Note: This is a general privacy policy and may not cover specific nuances or requirements of Kenyan laws. It’s crucial to consult with a legal professional in Kenya when finalizing this privacy policy.